Privacy Policy

Privacy Policy – MK Autos

At MK Autos, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (www.mkautos.ae) or our car rental services in the UAE.

We handle your data in accordance with UAE Federal Decree-Law No. 45/2021 on Personal Data Protection.

1. Information We Collect

To provide our services smoothly, we may collect:

Personal Information

• Name, email address, phone number, and address

Identification Documents

• Passport or Emirates ID
• UAE driving license or International Driving Permit
• Visa details (if required)

Payment Information

• Credit/debit card details (processed securely and not stored after payment)

Usage Data

• Booking history and preferences
• Flight details (for airport services)
• IP address, browser data, and cookies

This information is collected through our website, booking forms, or direct communication.

2. How We Use Your Information

We use your data to:

• Process bookings and deliver vehicles
• Communicate confirmations, updates, and support
• Improve our services and customer experience
• Prevent fraud and ensure security
• Send marketing offers (only if you opt in)
• Comply with legal and regulatory requirements (such as RTA or police reports)

3. Data Sharing

We only share your information when necessary:

• With trusted service providers (insurance companies, payment processors)
• With authorities if required by law (accidents, disputes, or legal requests)

We do not sell or rent your personal data to third parties.

4. Data Security

We take your data security seriously and use:

• Encrypted systems for data transmission and storage
• Restricted access to sensitive information
• Regular monitoring and security checks

Your data is stored securely on systems based in the UAE.

5. Data Retention

We keep your data only for as long as needed:

• Booking records: up to 12 months after rental
• Legal and financial records: up to 7 years (as required by law)

After this period, your data is securely deleted or anonymized.

6. Your Rights

Under UAE data protection laws, you have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion of your data
• Withdraw consent at any time
• Opt out of marketing communications
• File a complaint with the UAE Data Office

To exercise your rights, contact us at: privacy@mkautos.ae

7. Cookies & Tracking

Our website uses cookies to improve functionality and understand user behavior.
You can manage or disable cookies through your browser settings, but some features may not work properly without them.

8. Children’s Privacy

Our services are not intended for individuals under 18.
Vehicle rentals are only available to customers aged 21 and above.

9. International Data Transfers

Your data is primarily stored in the UAE.
If shared with partners outside the UAE, we ensure they follow appropriate data protection standards.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of our services means you accept those updates.

11. Contact Us

If you have any questions or concerns about this policy, you can contact us:

• Email: admin@mkautos.ae
• Location: Dubai, United Arab Emirates
• Website: www.mkautos.ae